Hybrid Customer Care & Retail Experience Specialist

Mason Companies; Chippewa Falls (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mason Companies seeks a Customer Care & Retail Specialist to be a key ambassador for our brands, delivering exceptional experiences in-store and through care channels. You will greet customers, assist on the sales floor, process orders, and support resolutions with a service-first mindset.

The ideal candidate is passionate about helping customers, building relationships, and solving problems while maintaining accurate records, cashier duties, and merchandising support to uphold a welcoming

Qualifications

• Experience in customer service required.
• Retail sales experience preferred.
• Cash handling experience preferred.
• Experience with order processing, customer accounts, or administrative support is a plus.
• High School Diploma or equivalent preferred.

Responsibilities

• Deliver exceptional customer service by greeting, engaging, and assisting every customer entering the store.
• Build meaningful customer relationships through attentive service, product recommendations, and personalized assistance.
• Ensure customers receive a positive and seamless experience from arrival through checkout.
• Resolve customer concerns and service issues in a professional, courteous, and timely manner.
• Process sales transactions accurately and efficiently.
• Support store merchandising, stocking, pricing, labeling, and visual presentation standards.
• Handle escalated customer inquiries and concerns across multiple channels, including phone, email, and chat.
• Document customer interactions and resolutions within company systems.

Skills

Customer service

Retail sales

Cash handling

Order processing

Customer accounts

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Mason Companies seeks a Customer Care & Retail Specialist to be a key ambassador for our brands, delivering exceptional experiences in-store and through care channels. You will greet customers, assist on the sales floor, process orders, and support resolutions with a service-first mindset.

The ideal candidate is passionate about helping customers, building relationships, and solving problems while maintaining accurate records, cashier duties, and merchandising support to uphold a welcoming