Customer Service Specialist

Bausch-White Masonry, LLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Bausch-White Masonry, LLC is seeking a Customer Service Specialist to handle customer inquiries, provide product guidance, schedule appointments, and maintain accurate records. The role requires strong communication, attention to detail, and a customer-first mindset.

The ideal candidate has at least 2 years in customer service, is proficient with Microsoft Office and CS software, and can multitask in a fast-paced environment. Masonry industry knowledge is a plus.

Qualifications

• High school diploma or equivalent.
• At least 2 years in a customer service role.
• Excellent communication and interpersonal skills.
• Knowledge of masonry or construction industry is a plus.

Responsibilities

• Answer incoming calls and respond to customer emails and inquiries in a timely, professional manner.
• Provide information and guidance to customers on products and services.
• Schedule appointments and coordinate with team for timely service.
• Maintain accurate and up-to-date customer records.
• Follow up with customers to ensure satisfaction and address concerns.
• Collaborate with other departments to resolve complaints and escalations.
• Seek ways to improve the customer experience and service quality.
• Assist with administrative tasks as needed.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

MS Office

Construction knowledge

Education

High school diploma or equivalent

Tools

CRM software

Customer service software

Job description

Position: Customer Service Specialist

Company Overview

Bausch-White Masonry, LLC is a leading masonry contractor specializing in commercial and residential projects. With over 20 years of experience, we pride ourselves on delivering high-quality work and exceptional customer service. Our team is dedicated to providing the best solutions for our clients' masonry needs, from design to installation.

Job Summary

We are seeking a highly motivated and reliable Customer Service Specialist to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for providing exceptional customer service. As a Customer Service Specialist, you will be responsible for handling all customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

• Answering incoming calls and responding to customer emails and inquiries in a timely and professional manner
• Providing information and guidance to customers on our products and services
• Scheduling appointments and coordinating with our team to ensure timely and efficient service
• Maintaining accurate and up-to-date customer records
• Following up with customers to ensure satisfaction and address any concerns or issues
• Collaborating with other departments to resolve customer complaints and escalations
• Continuously seeking ways to improve the customer experience and provide exceptional service
• Assisting with administrative tasks as needed

Qualifications

• High school diploma or equivalent
• Minimum of 2 years of experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and customer service software
• Knowledge of masonry or construction industry is a plus

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Opportunities for growth and advancement within the company

At Bausch-White Masonry, LLC, we value our customers and strive to provide the best service possible. If you are a dedicated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for the Customer Service Specialist position. Join our team and be a part of our success in delivering exceptional masonry services.