Inside Sales Representative - Tampa

Site; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Site is seeking a results-driven Telemarketing & Inside Sales Representative to generate and convert sales opportunities through both inbound and outbound activities. The role requires fluent English and Spanish and focuses on turning prospects into qualified opportunities, quotes, and new customers.

You will manage inbound leads from digital campaigns and website inquiries while proactively generating opportunities through cold calls and follow-ups.

Qualifications

• Fully bilingual in English and Spanish.
• 1–2 years of telemarketing or inside sales experience.
• Experience with cold calling and prospecting.
• CRM or lead management experience and basic Excel skills.

Responsibilities

• Contact and follow up with new inbound leads quickly.
• Make outbound sales calls to cold and warm prospects.
• Work cold databases and assigned prospect lists.
• Reactivate previous leads, inactive opportunities, and pending quotes.
• Qualify prospects based on needs, location, property type, service needs, and purchase intent.
• Present services and communicate benefits and value.
• Handle sales objections related to price, timing, service frequency, and competitors.
• Follow up consistently with prospects who do not convert on first contact.
• Convert qualified prospects into quotes, appointments, service bookings, and new customers.
• Maintain accurate lead information, follow-ups, and sales activity in the CRM.
• Maintain an organized sales pipeline and meet revenue goals.

Skills

Bilingual English/Spanish

Cold calling

Sales prospecting

Inside sales experience

Excel basics

Tools

CRM software

Job description

A locally owned pest control company and proud member of the Neighborly family of home service franchises is hiring a results-driven Telemarketing & Inside Sales Representative responsible for generating and converting sales opportunities through both inbound and outbound sales activities.

This is a sales position, not a customer service position. Fluency in both English and Spanish is required.

The goal is to turn prospects into qualified opportunities, quotes, appointments, service bookings, and new customers through consistent prospecting, follow-up, and sales conversations.

This position combines two key areas:

Inbound Sales: Manage and convert leads generated through digital advertising campaigns, website forms, Facebook, Instagram, WhatsApp, phone inquiries, and other marketing channels.

Outbound Sales: Proactively generate opportunities by making cold and warm calls, working prospect databases, reactivating previous leads, following up on pending quotes, and contacting inactive or former prospects.

The representative must be comfortable both responding to interested prospects and initiating sales conversations with people who have not recently contacted the company.

Key Responsibilities

• Contact and follow up with new inbound leads quickly.
• Make outbound sales calls to cold and warm prospects.
• Work cold databases and assigned prospect lists consistently.
• Reactivate previous leads, inactive opportunities, and pending quotes.
• Qualify prospects based on their needs, location, property type, service needs, and purchase intent.
• Present services and clearly communicate their benefits and value.
• Handle sales objections related to price, timing, service frequency, and competitors.
• Follow up consistently with prospects who do not convert during the first interaction.
• Convert qualified prospects into quotes, appointments, service bookings, and new customers.
• Maintain accurate lead information, follow-ups, and sales activity in the CRM.
• Maintain an organized sales pipeline and meet established activity, conversion, and revenue goals.

Required Experience & Skills

• Fully bilingual in English and Spanish , with the ability to conduct complete sales conversations in both languages.
• Minimum 1–2 years of proven experience in telemarketing, phone sales, Inside Sales, outbound sales, appointment setting, SDR/BDR, or a sales-focused call center environment.
• Cold calling and prospect database experience required.
• Experience managing inbound digital leads strongly preferred.
• Strong sales, follow-up, negotiation, and objection-handling skills.
• Comfortable initiating conversations and asking for the sale.
• Experience using a CRM or lead management platform.
• Basic to intermediate Excel/spreadsheet skills.
• Strong communication skills by phone, SMS, email, and messaging platforms.
• Comfortable working with sales goals, conversion targets, and revenue KPIs.

Ideal Candidate

You are confident handling both inbound and outbound sales, including warm leads and cold prospects. You are persistent with follow-up, organized, persuasive, comfortable working with databases and CRM systems, and motivated by measurable sales results.

You understand that the job is not simply to answer calls or messages. Your responsibility is to create opportunities, follow up consistently, and convert prospects into customers and revenue.

Important: Customer service experience alone does not meet the requirements for this position. Candidates must have proven experience in sales, telemarketing, prospecting, cold calling, or lead conversion.