Customer Service Specialist- Tampa, FL

masseyservices; Tampa (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services in Orlando, FL is seeking a customer service representative to handle incoming calls, resolve inquiries, and schedule services while assisting with billing. You will greet prospective customers and maintain accurate accounts in a fast-paced environment.

Requirements include a high school diploma or GED, strong phone-based customer service, problem solving, typing, and time management skills, plus solid computer abilities. Massey Services is an Equal Opportunity Employer.

Qualifications

• High School Diploma or GED required.
• Prior customer service on the phone preferred.
• Strong problem solving and time management skills.
• Excellent computer, typing and 10-key skills.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve inquiries, billing questions, and scheduling of service.
• Assist with daily reporting, updating accounts, and related admin tasks.

Skills

Phone-based customer service

Problem solving

Typing

Time management

Education

High School Diploma or GED

Tools

10-key

Computer skills

Job description

Based in Orlando, Florida, Massey Services is one of the nation's largest and most respected service companies, with a history of providing quality service for more than three decades. Celebrating consecutive years of profitable growth since 1985, Massey Services and its subsidiary organizations employ over 2,800 team members and operate over 2,400 vehicles that provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 180+ Service Centers throughout Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee and Oklahoma.

Compensation $16.00-$18.00 HR

We offer a complete benefits package including Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and much more.

Job responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services. There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments. Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Requirements

• High School Diploma or GED at a minimum
• Previous experience with customer service on the phone
• Strong problem solving skills
• Excellent computer, typing, and 10-key skills
• Time management talent and a sense of urgency
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace