Entry-Level Customer Experience Specialist

ASM Research; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

ASM Research is seeking a Customer Service Specialist I to provide routine customer support via inbound/outbound calls, email, and web chat. The role includes back-office support, processing transactions, researching issues, and documenting interactions to ensure quality and SLA compliance.

The position requires a high school diploma or GED and 0–2 years in customer service or call center environments, with strong communication skills and the ability to obtain security clearance.

Qualifications

• Requires a high school diploma or GED.
• 0–2 years of call center experience.
• 0–2 years of customer service or related support experience.
• Ability to obtain and maintain a security clearance.
• Strong written and verbal communication skills.
• Ability to work under high call volume.

Responsibilities

• Provide routine inbound and outbound calls, email, and web chat support with courteous, accurate service.
• Perform back-office support to assist operations and program requirements.
• Assist with processing origination and disbursement transactions as needed.
• Resolve processing issues and support issue resolution activities.
• Log new cases and update existing cases in the web-based agent desktop application.
• Ensure SLA adherence and maintain data integrity during customer interactions.

Skills

Customer service

Communication skills

Call center operations

Documentation and case logging

Attention to detail

Education

High school diploma or GED

Tools

Web-based agent desktop

Case logging software

Job description

ASM Research is seeking a Customer Service Specialist I to provide routine customer support via inbound/outbound calls, email, and web chat. The role includes back-office support, processing transactions, researching issues, and documenting interactions to ensure quality and SLA compliance.

The position requires a high school diploma or GED and 0–2 years in customer service or call center environments, with strong communication skills and the ability to obtain security clearance.