Customer Experience Specialist: Fast-Paced Support

LRS; Rochester (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

LRS is seeking a Customer Experience Specialist to join our team in a fast-paced call center environment. You will handle inbound and outbound calls, emails, and chat support, delivering an exceptional customer experience while maintaining accuracy in customer data and purchases.

Ideal candidates have 2–3 years of call center experience, a positive attitude, strong communication skills, and the ability to work with teammates to continuously improve processes and services.

Qualifications

• High School Diploma or GED is required.
• Demonstrable patience and attentiveness in all communication.

Responsibilities

• Assist with callers and answer questions in a concise manner to provide exceptional customer experience.
• Handle inbound and outbound calls, email, and chat support.
• Operate with a resourceful and quick-thinking mindset to resolve customer inquiries.
• Record and verify customer information and purchases.
• Collaborate with team members and leaders to improve processes and services.
• Follow company policies and procedures and handle special projects as needed.

Education

High School Diploma or GED

Job description

LRS is seeking a Customer Experience Specialist to join our team in a fast-paced call center environment. You will handle inbound and outbound calls, emails, and chat support, delivering an exceptional customer experience while maintaining accuracy in customer data and purchases.

Ideal candidates have 2–3 years of call center experience, a positive attitude, strong communication skills, and the ability to work with teammates to continuously improve processes and services.