Customer Experience Specialist - Inbound & Outbound Support

Lakeshore Recycling Systems; Rochester (MN); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

Lakeshore Recycling Systems is seeking a Customer Experience Specialist to support customers via phone, email, and chat. You will anticipate needs, aim for first-contact resolution, and update customer records while offering service enhancements.

The role requires a positive, helpful attitude, strong communication, and the ability to work in a fast-paced team. 40 hours weekly with occasional Saturday shifts; benefits and growth opportunities available.

Formación

• High School Diploma or GED required.
• 2–3 years of call center experience preferred.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to think critically and solve problems independently.

Responsabilidades

• Anticipate customer needs and provide seamless experiences.
• Strive for first-contact resolution with each interaction.
• Take ownership of complex or heightened customer concerns.
• Update customer information in the system during/after correspondence.
• Answer calls and explain services/products while offering additional options.
• Develop product knowledge and assist with process improvements.
• Follow company policies and participate in special projects as needed.

Conocimientos

Call center

Verbal & written comms

Patience & courtesy

MS Word/Excel/Outlook

Educación

High School Diploma or GED

Descripción del empleo

Lakeshore Recycling Systems is seeking a Customer Experience Specialist to support customers via phone, email, and chat. You will anticipate needs, aim for first-contact resolution, and update customer records while offering service enhancements.

The role requires a positive, helpful attitude, strong communication, and the ability to work in a fast-paced team. 40 hours weekly with occasional Saturday shifts; benefits and growth opportunities available.