Customer Experience Specialist — Solutions & Support Advocate

Haddad Wilson Group; Grand Ledge (MI); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

PTO

Paid Holidays

Job summary

Haddad Wilson Group is seeking a solution-driven individual to provide exceptional customer service and field support. The role emphasizes effective communication, empathy, and problem-solving while using Microsoft Office and CRM tools.

A State of Michigan Property & Casualty license is required. As a Customer Experience Specialist you will handle high volumes of calls, identify customer needs, and maintain strong relationships.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

Customer support

Phone handling

CRM familiarity

Customer orientation

Communication skills

Time management

Multitasking

Education

High school degree

Tools

CRM systems

Job description

Haddad Wilson Group is seeking a solution-driven individual to provide exceptional customer service and field support. The role emphasizes effective communication, empathy, and problem-solving while using Microsoft Office and CRM tools.

A State of Michigan Property & Casualty license is required. As a Customer Experience Specialist you will handle high volumes of calls, identify customer needs, and maintain strong relationships.