Customer Experience Specialist – Inbound Calls & Scheduling

Northwest Landscaping, LLC; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Exterminating in Phoenix, AZ seeks a Customer Service Representative to join our fast-paced team. You will respond to customer inquiries, support the sales team and field technicians, and help deliver outstanding care to our clients.

Ideal candidates communicate clearly, stay organized, and adapt to a high-volume call environment. Training will cover our pest-control services and scheduling processes to ensure seamless service delivery.

Qualifications

• Excellent verbal and written communication skills.
• Ability to prioritize issues and respond accordingly.
• Comfort with computers and technology.

Responsibilities

• Handle inbound and outbound calls from new and existing customers.
• Using Multiline Phone System.
• Interpersonal and active-listening skills.
• Assist customers with their pest-control related concerns.
• Schedule service appointments.
• Accurately enter data and process daily paperwork.

Skills

Exceptional verbal and written communi

Prioritization

Comfort with computers

Tools

Multiline Phone System

Job description

Northwest Exterminating in Phoenix, AZ seeks a Customer Service Representative to join our fast-paced team. You will respond to customer inquiries, support the sales team and field technicians, and help deliver outstanding care to our clients.

Ideal candidates communicate clearly, stay organized, and adapt to a high-volume call environment. Training will cover our pest-control services and scheduling processes to ensure seamless service delivery.