Customer Experience Specialist — Pest Control

Northwest Landscaping, LLC; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Exterminating in Tucson, Arizona is seeking a Customer Service Representative to join our team. You will respond to customer inquiries, support our sales team and field technicians, and help deliver outstanding service.

Shifts run 8:00 AM–5:00 PM, with select Saturdays 9:00 AM–12:00 PM on a rotational basis. Ideal candidates have strong communication, multitasking ability, and comfort with computers.

Qualifications

• Handle inbound and outbound calls from new and existing customers.
• Schedule service appointments and enter data accurately.
• Demonstrate exceptional verbal and written communication.

Responsibilities

• Handle inbound and outbound calls from new and existing customers.
• Interpersonal and active-listening skills.
• Assist customers with their pest-control related concerns.
• Schedule service appointments.
• Accurately enter data.

Skills

Inbound calls

Customer service

Active listening

Data entry

Prioritization

Communication skills

Job description

Northwest Exterminating in Tucson, Arizona is seeking a Customer Service Representative to join our team. You will respond to customer inquiries, support our sales team and field technicians, and help deliver outstanding service.

Shifts run 8:00 AM–5:00 PM, with select Saturdays 9:00 AM–12:00 PM on a rotational basis. Ideal candidates have strong communication, multitasking ability, and comfort with computers.