Customer Experience Specialist (In Training)

CarMax Business Services; Conroe (TX); On-site; USD 23,694 - 35,542; Full time

Job summary

CarMax is seeking a Customer Specialist in Training in Conroe, TX. You will deliver a friendly, customer-first experience and assist with vehicle sales, appraisals, paperwork, and service scheduling while learning CarMax processes.

This hands-on role emphasizes accurate communication, teamwork, and integrity as you guide customers through buying, selling, or servicing a vehicle. A High School Diploma and a valid driver’s license are required; prior retail or customer service experience is a plus.

Qualifications

• Strong communication skills and the ability to build rapport with customers.
• Demonstrated integrity and teamwork in a fast‑paced environment.
• Ability to balance multiple tasks and meet deadlines while following processes.
• High School Diploma or equivalent and a valid driver’s license are required.
• Preferred: sales or customer service experience in retail or similar settings, and basic MS Office proficiency.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and processing payments.
• Coordinate service appointments and review repair orders for billing accuracy; collaborate across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Valid driver’s license

Tools

Microsoft Office

Job description

CarMax is seeking a Customer Specialist in Training in Conroe, TX. You will deliver a friendly, customer-first experience and assist with vehicle sales, appraisals, paperwork, and service scheduling while learning CarMax processes.

This hands-on role emphasizes accurate communication, teamwork, and integrity as you guide customers through buying, selling, or servicing a vehicle. A High School Diploma and a valid driver’s license are required; prior retail or customer service experience is a plus.