Customer Experience Specialist – In-Office Banking & Sales

WesBanco; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco in Huntington, WV is looking for a Customer Service Representative to deliver exceptional service while processing transactions in-office. The CSR will identify sales opportunities and refer clients to appropriate banking lines, maintain cash accuracy, and uphold security procedures in daily operations.

The role requires a high school diploma or GED, proficiency with Microsoft Outlook, and the ability to learn banking software. Training and compliance are essential.

Qualifications

• Excellent customer service and communication skills required.
• Accepts and accurately processes financial service transactions.
• Maintains cash drawer and balancing procedures.
• Develops knowledge of WesBanco products and services.

Responsibilities

• Models the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Maintains confidentiality of employee and customer information.
• Completes outbound calls to support sales and service needs.

Skills

Customer Service

Cash Handling

Sales Referral

Outlook 365

Banking Software

Education

High school diploma or GED

Tools

Banking Software

Microsoft Outlook 365

Job description

WesBanco in Huntington, WV is looking for a Customer Service Representative to deliver exceptional service while processing transactions in-office. The CSR will identify sales opportunities and refer clients to appropriate banking lines, maintain cash accuracy, and uphold security procedures in daily operations.

The role requires a high school diploma or GED, proficiency with Microsoft Outlook, and the ability to learn banking software. Training and compliance are essential.