Banking Center CSR: In-Office Customer Service & Sales

WesBanco, Inc.; Salem (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

WesBanco, Inc. in Salem, OH is seeking a Customer Service Representative 1 to join our in-office Banking Center. You will process customer transactions accurately, assist walk-in customers, and identify referral opportunities according to bank policies.

The role requires a high school diploma or GED and at least one year of cash handling, sales or customer service experience. You will work with teammates to meet service goals while maintaining confidentiality and security.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of cash handling, sales or customer service experience preferred.
• Ability to read and comprehend simple instructions and write simple correspondence.
• Strong knowledge of banking products and ability to promote them effectively.

Responsibilities

• Accept and accurately process all financial service transactions.
• Answer incoming calls and support customer needs.
• Identify referral opportunities and direct to appropriate lines of business for more complex issues.
• Maintain cash drawer and follow balancing and cash handling procedures.
• Protect customer information and follow security and audit procedures.

Skills

Cash handling

Customer service

Sales

Communication skills

Attention to detail

Education

High School Diploma or GED

Job description

WesBanco, Inc. in Salem, OH is seeking a Customer Service Representative 1 to join our in-office Banking Center. You will process customer transactions accurately, assist walk-in customers, and identify referral opportunities according to bank policies.

The role requires a high school diploma or GED and at least one year of cash handling, sales or customer service experience. You will work with teammates to meet service goals while maintaining confidentiality and security.