Customer Experience Specialist (In-Office)

Pestie, Inc.; Bluffdale (UT); On-site; USD 23,000 - 26,000; Full time

Job summary

Pestie, Inc. is hiring a Customer Service Specialist to join our Bluffdale, Utah team. This on-site role handles customer inquiries via email, live chat, texts, and phone, providing accurate information in a timely, professional manner.

You’ll work Monday–Friday, 9:00 a.m. to 5:00 p.m. MT, within our Bluffdale office. The position offers an opportunity to impact a fast-growing company focused on convenient, affordable pest protection for homeowners.

Qualifications

• Strong written and verbal communication skills.
• Ability to listen carefully, evaluate information, and resolve customer concerns.
• Resourcefulness in finding answers and learning unfamiliar products or processes.
• Attention to detail, organizational skills, and consistent follow-through.
• Ability to remain professional and composed during challenging conversations.
• Comfort learning software and working across multiple communication channels.
• Availability to work on-site in Bluffdale, Utah, during Monday-Friday, 9:00 a.m. - 5:00 p.m.
• Education: High school or equivalent (Preferred)
• Experience: Customer Service: 2 years (Preferred)

Responsibilities

• Respond to customer inquiries across support channels with professionalism, accuracy, and empathy.
• Ask clarifying questions to understand customer needs and identify appropriate solutions.
• Research product and service questions using available resources and collaborate with teammates when additional guidance is needed.
• Troubleshoot customer issues and communicate clear solutions and next steps.
• De-escalate difficult conversations with patience and respect.
• Anticipate related questions and provide information that helps customers avoid further confusion.
• Follow through on customer concerns, including coordinating additional support or follow-up when appropriate.
• Maintain knowledge of Pestie’s products, policies, and procedures as they evolve.
• Exercise judgment within established guidelines and escalate issues when necessary.
• Share recurring customer concerns and opportunities to improve service.
• Apply coaching and feedback to meet established quality and productivity expectations.
• Maintain reliable attendance and readiness to assist customers at the scheduled start time.

Skills

Strong written and verbal comms

Active listening

Problem solving

Attention to detail

Professional demeanor

Multi-channel support

On-site availability Bluffdale

Education

High school diploma or equivalent (Preferred)

Customer Service: 2 years (Preferred)

Job description

Pestie, Inc. is hiring a Customer Service Specialist to join our Bluffdale, Utah team. This on-site role handles customer inquiries via email, live chat, texts, and phone, providing accurate information in a timely, professional manner.

You’ll work Monday–Friday, 9:00 a.m. to 5:00 p.m. MT, within our Bluffdale office. The position offers an opportunity to impact a fast-growing company focused on convenient, affordable pest protection for homeowners.