Pest Control Customer Support Specialist - On-site Orem

Saela Pest Control; Orem (UT); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Employee stock purchase program

Sales incentives

Job summary

Saela Pest Control in Orem, UT is seeking a Customer Support Representative to assist pest control customers, resolve concerns, schedule services, and answer questions with a friendly, proactive approach.

You will handle inbound and outbound calls, leave detailed notes, and collaborate with cross-functional teams to provide world-class customer advocacy in every interaction. This is an in-office role at our Orem office, with benefits and growth opportunities.

Qualifications

• One or more years of customer service experience in an in-house/call center environment.
• Strong verbal communication skills.
• Proficient computer/typing skills.
• Positive attitude and persistent work ethic.

Responsibilities

• Handle inbound and outbound calls with customers to address inquiries about accounts and services.
• Actively listen and advocate for customers, ensuring world-class service in every interaction.
• Leave detailed notes about interactions to help future calls and collaborate with teams to resolve concerns.
• Communicate with leadership and other departments to address customer questions and schedule services.

Skills

Customer service experience

Verbal communication

Typing

Positive attitude

FieldRoutes

Tools

FieldRoutes

Job description

Saela Pest Control in Orem, UT is seeking a Customer Support Representative to assist pest control customers, resolve concerns, schedule services, and answer questions with a friendly, proactive approach.

You will handle inbound and outbound calls, leave detailed notes, and collaborate with cross-functional teams to provide world-class customer advocacy in every interaction. This is an in-office role at our Orem office, with benefits and growth opportunities.