Customer Experience Specialist - In-Office

Urbanexpro; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay $16–$22/hour

Medical, dental, vision benefits

3 weeks PTO

10 company-paid holidays

Birthday off

Employee development

Team-oriented environment

Job summary

Urbanex is seeking a Customer Relations Specialist for its Knoxville, TN location to be the first point of contact for customers and ensure satisfaction. This in-office role requires a self-motivated, professional individual who can manage calls, bookings, payments, and CRM records with a focus on service excellence.

You will educate customers about pest control services, coordinate with technicians and branch managers, and contribute to ongoing customer retention and growth across our expanding

Qualifications

• Strong customer service skills with a passion for helping others and resolving issues effectively.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and technician availability.
• Process customer payments accurately and securely, maintaining detailed records in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Proactively follow up with customers to ensure their satisfaction and address any concerns.
• Educate customers about Urbanex's services and ongoing pest control maintenance.

Skills

Customer service

Verbal communication

Written communication

Time management

Problem solving

Autonomous

Team player

Microsoft Office

CRM experience

FieldRoutes CRM

Tools

FieldRoutes CRM

Voice for Pest

Job description

Urbanex is seeking a Customer Relations Specialist for its Knoxville, TN location to be the first point of contact for customers and ensure satisfaction. This in-office role requires a self-motivated, professional individual who can manage calls, bookings, payments, and CRM records with a focus on service excellence.

You will educate customers about pest control services, coordinate with technicians and branch managers, and contribute to ongoing customer retention and growth across our expanding