Customer Experience Advocate - In-Office (Knoxville)

Urbanex Pest Control; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

3 weeks PTO

10 company-paid holidays

Birthday off

Job summary

Urbanex Pest Control is hiring a Customer Relations Specialist at our Knoxville branch. You will be the first point of contact, guiding customers, scheduling services, handling payments, and ensuring a positive pest-control experience for every customer.

This is an in-office position requiring strong communication, time management, and proactive problem solving. Join a growing, veteran-owned company that values teamwork and service excellence.

Qualifications

• Strong customer service skills with a passion for helping others and resolving issues effectively.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.

Skills

Customer service

Communication

Time management

Problem solving

Team player

Autonomy

Adaptability

MS Office

CRM knowledge

Tools

FieldRoutes CRM

Voice for Pest

Job description

Urbanex Pest Control is hiring a Customer Relations Specialist at our Knoxville branch. You will be the first point of contact, guiding customers, scheduling services, handling payments, and ensuring a positive pest-control experience for every customer.

This is an in-office position requiring strong communication, time management, and proactive problem solving. Join a growing, veteran-owned company that values teamwork and service excellence.