Customer Care & Order Resolution Specialist II

Allergan Aesthetics, an AbbVie Company

Austin (TX)

On-site

USD 42,000 - 68,000

Full time

4 days ago

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Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Allergan Aesthetics, an AbbVie Company, is seeking a dependable customer service specialist who thrives in a collaborative setting. You will process email orders, resolve issues that prevent shipments, and work closely with sales representatives to deliver exceptional service.

You should have 2–4 years in customer service, be proficient with MS Office, and ideally know Salesforce or SAP. The role offers a comprehensive benefits package and opportunities for growth within a fast-paced,

Qualifications

2–4 years of customer service experience.
Preferred experience with Salesforce and SAP.
Experience working in a team-oriented, collaborative environment.
Proficiency in MS Office Suite.

Responsibilities

Address customer inquiries, requests, and issues promptly and professionally.
Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner, processing returns, credits, and rebills as appropriate.
Provide accurate and high-quality answers to customer questions, adhering to company policy and guidelines.
Deliver exceptional customer service in a courteous and professional manner.
Manage the order inbox and orders received through various channels.
Work effectively both independently and collaboratively within a team.
Listen attentively to customer needs and questions, responding appropriately.
Responsible for managing open orders daily and ensuring timely shipment of orders.