Hybrid Customer Experience Specialist (Onsite/Remote)

Edward Don & Company; Woodridge (IL); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Edward Don & Company in Woodridge, IL seeks a Customer Experience Representative to build relationships with customers and ensure satisfaction. You will respond to inquiries by phone, email or chat and guide orders and returns.

The role starts onsite for training for 4 weeks and then becomes hybrid, with 3 days on-site and 2 days remote. Ideal candidates have a high school diploma and 1 year in customer service, plus MS Office skills.

Qualifications

• High school diploma or equivalent required.
• 1 year in a Customer Service function or related skill.
• Customer-centric and Internet savvy.
• Strong MS Office skills.

Responsibilities

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Resolves customer questions related to orders, places orders where opportunity is present.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.

Skills

Customer service

Time management

Multi-tasking

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Edward Don & Company in Woodridge, IL seeks a Customer Experience Representative to build relationships with customers and ensure satisfaction. You will respond to inquiries by phone, email or chat and guide orders and returns.

The role starts onsite for training for 4 weeks and then becomes hybrid, with 3 days on-site and 2 days remote. Ideal candidates have a high school diploma and 1 year in customer service, plus MS Office skills.