Hybrid Customer Service Specialist - Sales & Support

System One

Cary (IL)

Hybrid

USD 26,174 - 34,440

Full time

14 days+

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Job summary

System One is seeking a Customer Service Representative in Cary, IL for a contract role with a hybrid on-site and remote work model. The position requires at least 2 years in customer service, a high school diploma, and flexible hours to support business needs.

Strong communication and problem-solving skills are essential, and familiarity with SAP, Salesforce, and ERP systems is a plus. Responsibilities include handling sales-related inquiries, maintaining customer relations, addressing claims

Qualifications

Minimum of 2 years of experience in customer service or related fields.
High school diploma or equivalent.
Ability to work flexible hours as needed to support business needs.
Strong communication and problem-solving skills.
Familiarity with SAP, Salesforce, and ERP systems is preferred but not required.
Associates or Bachelor's Degree is a plus.

Responsibilities

Provide customer services relating to sales, sales promotions, installations, and communications.
Ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
Develop organization-wide initiatives to proactively inform and educate customers.
Develop improvement plans in response to customer surveys.
Work within well-defined procedures, guidelines, and routines to support customer service functions.