Hybrid B2B Customer Experience Specialist

SureWerx; Illinois; Hybrid; USD 40,000 - 55,000; Full time

Job summary

SureWerx is seeking a Customer Service Representative in Elgin, Illinois. The role is full-time and hybrid, requiring 2 remote and 3 in-office days. Responsibilities include managing sales orders, assisting with customer inquiries, and collaborating with various teams. Candidates should have a minimum of 2 years of B2B customer service experience and strong attention to detail.

Join a supportive company dedicated to your career development while ensuring a positive customer experience.

Qualifications

• Minimum of 2 years of B2B experience.
• Excellent computer skills, particularly in order processing.
• Strong verbal communication skills.

Responsibilities

• Process sales orders by fax, email, and phone.
• Monitor and manage orders to ensure timely fulfillment.
• Assist customers by providing accurate product details.

Skills

Attention to detail

Customer service

Multitasking

Problem-solving

Job description

SureWerx is seeking a Customer Service Representative in Elgin, Illinois. The role is full-time and hybrid, requiring 2 remote and 3 in-office days. Responsibilities include managing sales orders, assisting with customer inquiries, and collaborating with various teams. Candidates should have a minimum of 2 years of B2B customer service experience and strong attention to detail.

Join a supportive company dedicated to your career development while ensuring a positive customer experience.