Customer Experience Specialist - Retail Tech & Solutions

Pencor Services; Tunkhannock (Wyoming County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist in Pennsylvania to help build trusted relationships with customers by phone and at the counter. You will deliver a friendly, professional experience and guide customers on billing, installation, and service questions with a practical, care-driven approach.

Training starts January 11, 2027, spanning 11 weeks with at-home, in-person Lehighton training, and counter training, and requires a quiet home office with a fast internet

Qualifications

• High School Diploma or GED required.
• Residency in Pennsylvania is required.
• Strong communication skills, both oral and written.

Responsibilities

• Provide billing, retention and sales support to Blue Ridge customers.
• Troubleshoot and resolve account inquiries in a single interaction.
• Suggest product solutions through upgrades or self-install options.
• Educate customers on features and benefits and promote self-service.

Skills

Customer service

Communication

Multitasking

Team player

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist in Pennsylvania to help build trusted relationships with customers by phone and at the counter. You will deliver a friendly, professional experience and guide customers on billing, installation, and service questions with a practical, care-driven approach.

Training starts January 11, 2027, spanning 11 weeks with at-home, in-person Lehighton training, and counter training, and requires a quiet home office with a fast internet