Customer Experience Specialist - Hybrid (On-site & Weekend WFH)

Action Environmental Services; Teaneck Township (NJ); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

401k benefits with company match

Medical, dental, vision insurance

Paid time off and holidays

Job summary

Interstate Waste Services, Inc. is seeking a Customer Service Representative in Teaneck, NJ to be the primary point of contact for existing and potential customers, liaising with billing, operations and sales to deliver an exceptional customer experience.

You will support a 40-hour work week with occasional on-site depot work and weekend work from home, bringing strong communication skills and a detail-oriented approach to a growing team.

Qualifications

• 1+ years of professional business experience (including college internships)
• College degree a plus
• Strong technical/computer skills, including MS Office products (Excel, Word, Outlook)
• Excellent verbal and written communication skills
• Strong customer focus; ability to provide superior customer service to internal and external customers
• Ability to work comfortably and professionally in a dynamic and collaborative environment
• Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail
• Ability to work a flexible schedule, including overtime, to meet business and workgroup needs
• Fluency in English required; bilingual Spanish or Mandarin is a plus

Responsibilities

• Receive and process incoming calls and emails from customers
• Collaborate with the billing, sales, and operations teams to deliver on customer expectations
• Identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues
• Provide service and pricing recommendations to new and existing customers
• Manage difficult customer situations and respond promptly to service requests to meet customer commitments
• Work quickly and efficiently in a fast-paced environment in order to process customer requests
• Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries
• Able to deal with frequent changes in the work environment throughout company expansion
• Additional duties as assigned

Skills

Customer service

Communication

Time management

Organizational skills

English fluency

Bilingual (Spanish or Mandarin) a plus

Education

College degree a plus

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Interstate Waste Services, Inc. is seeking a Customer Service Representative in Teaneck, NJ to be the primary point of contact for existing and potential customers, liaising with billing, operations and sales to deliver an exceptional customer experience.

You will support a 40-hour work week with occasional on-site depot work and weekend work from home, bringing strong communication skills and a detail-oriented approach to a growing team.