Onsite Customer Care Specialist II

WM (Waste Management); Oakland (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid vacation and holidays

Stock purchase plan

Job summary

WM (Waste Management) is seeking a Customer Service Representative II to handle inquiries and transactions for residential, commercial, industrial, and public sector customers. This on-site role operates 8:00 AM–5:00 PM, Monday–Friday, and involves managing high volumes of calls and emails to resolve issues and inform customers about accounts, billing, and contracts.

The position emphasizes education of customers, cross-selling opportunities, and collaboration with multiple departments to ensure

Qualifications

• 2 years of experience in customer service or call center handling inquiries, accounts or orders.
• High School Diploma or GED (accredited).

Responsibilities

• Field customer service inquiries and transactions of low to high complexity for assigned markets.
• Respond to requests with clear written and verbal communication.
• Create and document service types, pricing, billing, and other information.
• Process service changes and billing requests to maintain accounts.
• Cross-sell additional products and services when appropriate.
• Escalate complex issues to the appropriate level and collaborate with internal teams.
• Meet call center standards for quality, productivity, and timeliness.
• Assist with system queries, report management, and liaison tasks with CE partners.
• Able to perform outbound campaigns when needed and help retain customers.

Skills

Customer service

Call center

Bilingual Spanish

Written communication

Verbal communication

Education

High School Diploma or GED (accredited)

Job description

WM (Waste Management) is seeking a Customer Service Representative II to handle inquiries and transactions for residential, commercial, industrial, and public sector customers. This on-site role operates 8:00 AM–5:00 PM, Monday–Friday, and involves managing high volumes of calls and emails to resolve issues and inform customers about accounts, billing, and contracts.

The position emphasizes education of customers, cross-selling opportunities, and collaboration with multiple departments to ensure