On-Site Teaneck: Multi-Channel Customer Care Associate

Interstate Waste Services, Inc.; Teaneck Township (NJ); On-site; USD 22,000 - 25,000; Full time

Job summary

Interstate Waste Services, Inc. is seeking a customer service professional in Teaneck, NJ to be the primary contact for existing and potential customers. You will liaise with operations, billing, and sales to deliver an exceptional experience.

The role requires 1–3 years in a customer-facing setting, excellent communication, and strong organizational skills. Office-based, with a focus on reliable, empathetic service.

Qualifications

• 1–3 years’ experience in a customer-facing role, preferably in a call center.
• College degree a plus.
• Impeccable communication, written and verbal.
• Strong organizational and time management skills with attention to detail.
• Proficiency with MS Teams, Outlook, Excel and Word.

Responsibilities

• Omni-channel customer support through phone, email, and chat.
• Identify and resolve service issues, including missed pickups.
• Collaborate with billing, sales and operations to meet customer expectations.
• Provide service and pricing recommendations to customers.
• Educate customers on self-help tools for quicker future resolutions.
• Process customer requests and orders accurately with thorough follow-through.
• Adapt to changes as the company grows.
• Performance measured by quality and productivity metrics.

Skills

Communication skills

Customer service

Time management

Organizational skills

Active listening

Bilingual a plus

Education

College degree a plus

Tools

MS Teams

Outlook

Excel

Word

Job description

Interstate Waste Services, Inc. is seeking a customer service professional in Teaneck, NJ to be the primary contact for existing and potential customers. You will liaise with operations, billing, and sales to deliver an exceptional experience.

The role requires 1–3 years in a customer-facing setting, excellent communication, and strong organizational skills. Office-based, with a focus on reliable, empathetic service.