Remote Customer Care Specialist (Inbound & Sales)

Casella Waste Systems, Inc.; Rutland (VT); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More.

Job summary

Casella Waste Systems, Inc. is seeking a Customer Care Representative for a remote role, serving customers via inbound calls and inquiries. You will research, resolve issues, and ensure courteous, accurate responses while engaging customers to understand needs.

Hiring range is $20.00–$22.00 per hour, with incentive pay and opportunities for advancement through our career paths program. Must reside in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV or NJ.

Qualifications

• High school diploma or GED required.
• 2–4 years of customer service or inside sales experience.
• Ability to work in a collaborative team environment.
• Legal eligibility to work in the US.

Responsibilities

• Answers or places calls to customers to learn about and address their needs, concerns, or other issues with products or services.
• Responds efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued.
• Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations as needed.
• Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
• Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of topics presented by customers.
• Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
• Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and abide by our core values.

Skills

Customer service

Active listening

CRM systems

Microsoft Office

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Customer Care Representative for a remote role, serving customers via inbound calls and inquiries. You will research, resolve issues, and ensure courteous, accurate responses while engaging customers to understand needs.

Hiring range is $20.00–$22.00 per hour, with incentive pay and opportunities for advancement through our career paths program. Must reside in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV or NJ.