Customer Experience Specialist — Hybrid (Minneapolis HQ)

Blu Dot; Minneapolis (MN); On-site; USD 43,000 - 58,000; Full time

Job summary

Blu Dot is seeking a Customer Service Specialist to join our Direct Customer Service team in Minneapolis, MN. You will develop a deep understanding of Blu Dot products, policies, and processes to provide customers with exceptional support from inquiry through post-purchase steps.

You will collaborate with Product, Ecommerce, Logistics, Retail, and Accounting teams to resolve issues, manage orders, and communicate delivery updates, ensuring a seamless customer experience.

Qualifications

• 2+ years customer service experience.
• Based out of Minneapolis, MN HQ with no full-time remote work.
• Authorized to work in the United States.

Responsibilities

• Collaborate within the Customer Service team and across departments to improve the customer experience at every touchpoint.
• Deliver exceptional customer support via phone and email with timely, accurate, and professional assistance.
• Guide customers through the Blu Dot journey from inquiry to post-purchase support including delivery, returns and service needs.
• Partner with Product, Ecommerce, Logistics, Retail, and Accounting teams to understand processes across teams.
• Aggregate information from Help Scout, Shopify, Great Plains, Microsoft Office, Monday.com, and logistics partner sites.

Skills

Communication

Customer service

Attention to detail

Self-motivated

Team player

Curious to learn

Job description

Blu Dot is seeking a Customer Service Specialist to join our Direct Customer Service team in Minneapolis, MN. You will develop a deep understanding of Blu Dot products, policies, and processes to provide customers with exceptional support from inquiry through post-purchase steps.

You will collaborate with Product, Ecommerce, Logistics, Retail, and Accounting teams to resolve issues, manage orders, and communicate delivery updates, ensuring a seamless customer experience.