Customer Experience Specialist

Blu Dot Design and Manufacturing, Inc.; Columbia Heights (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Blu Dot in Minneapolis, MN is seeking a Customer Service Specialist to join our Direct Customer Service team. You will provide expert support via phone and email, guide customers through inquiries, orders, delivery, returns, and service needs, and partner with Product, Ecommerce, Logistics, Retail, and Accounting to improve the customer experience.

The ideal candidate has strong communication skills and 2+ years in customer service, and is based at our Minneapolis headquarters with a flexible

Qualifications

• 2+ years customer service experience.
• Based out of Minneapolis, MN headquarters with a flexible schedule (no full-time remote work).

Responsibilities

• Provide exceptional customer support via phone and email.
• Guide customers through product inquiries, order placement, delivery, returns and service needs.
• Collaborate with Product, Ecommerce, Logistics, Retail, and Accounting to improve the customer experience.
• Maintain knowledge of Blu Dot products and policies to resolve customer issues effectively.

Skills

Customer service

Communication

Phone & email

Tools

Help Scout

Shopify

Great Plains

Microsoft Office

Monday.com

Job description

Blu Dot in Minneapolis, MN is seeking a Customer Service Specialist to join our Direct Customer Service team. You will provide expert support via phone and email, guide customers through inquiries, orders, delivery, returns, and service needs, and partner with Product, Ecommerce, Logistics, Retail, and Accounting to improve the customer experience.

The ideal candidate has strong communication skills and 2+ years in customer service, and is based at our Minneapolis headquarters with a flexible