Customer Service Specialist

Blu Dot Design and Manufacturing, Inc.; Columbia Heights (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Blu Dot in Minneapolis, MN is seeking a Customer Service Specialist to join our Direct Customer Service team. You will provide expert support via phone and email, guide customers through inquiries, orders, delivery, returns, and service needs, and partner with Product, Ecommerce, Logistics, Retail, and Accounting to improve the customer experience.

The ideal candidate has strong communication skills and 2+ years in customer service, and is based at our Minneapolis headquarters with a flexible

Qualifications

• 2+ years customer service experience.
• Based out of Minneapolis, MN headquarters with a flexible schedule (no full-time remote work).

Responsibilities

• Provide exceptional customer support via phone and email.
• Guide customers through product inquiries, order placement, delivery, returns and service needs.
• Collaborate with Product, Ecommerce, Logistics, Retail, and Accounting to improve the customer experience.
• Maintain knowledge of Blu Dot products and policies to resolve customer issues effectively.

Skills

Customer service

Communication

Phone & email

Tools

Help Scout

Shopify

Great Plains

Microsoft Office

Monday.com

Job description

TITLE: Customer Service Specialist

REPORTS TO: Customer Service Manager

JOB CLASSIFICATION: Salary/Non-Exempt

ABOUT US

: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Customer Service Specialist to join our dynamic and values-driven company.

Company Purpose

Inspire a more creative way of living through good design that's good to everyone.

Core Values

• Good design is good. Good design should be reflected in everything we do.
• Keep it simple. Strive for economy in all that you do.
• Everyone is invited to our party. Treat every individual with respect & dignity.
• Our glass is half full. Focus on the positive.
• Be humble. We take nothing for granted.
• Turn it up to 11. Determine what is expected and do a little more.
• Stay curious. Try, learn, improve, repeat.

ABOUT THE ROLE

Start your career at Blu Dot in this role within our Direct Customer Service team, where you will develop and put into use an expert understanding of Blu Dot designs, company policies, and processes to provide customers with exceptional support.

WHO YOU ARE:

• You are passionate about cultivating a diverse and inclusive culture
• A relationship builder. You strive to foster meaningful professional connections
• You use excellent listening and communication skills to work with customers and colleagues alike, to find resolutions and improve the customer experience.
• You understand the importance of the role's accountabilities and responsibilities. You have a high attention to detail and take pride in doing things right
• You are self-driven with a strong work ethic and work well with minimum supervision.
• Holistic thinker. Multi-tasker. Team player.
• Empathetic to the max.
• Curious to learn new products and systems.

WHAT YOU WILL DO

• Collaborate within the Customer Service team and across company departments to improve the customer experience at every touchpoint.
• Deliver exceptional customer support via phone and email, providing timely, accurate, and professional assistance.
• Guide customers through every stage of the Blu Dot customer journey – from product inquiry and order placement to post-purchase support including delivery, returns and service needs.
• Partner with Product, Ecommerce, Logistics, Retail, and Accounting teams in cross-functional operations, developing an understanding of processes and procedures across different teams.
• Aggregate information from several evolving business systems and software, including Help Scout, Shopify, Great Plains, Microsoft Office, Monday.com, as well as our logistics partner sites and the Blu Dot website.
• Work closely with fellow specialists in Customer Service to build knowledge, and solve unique situations as a group. Demonstrate expertise on all products and policies.
• Monitor product inventory, stock availability and ETAs, proactively communicating updates to customers as needed.
• Communicate with our logistics partners to facilitate delivery appointments, returns, and exchanges.
• Take ownership of additional projects and responsibilities as the roles evolves and business needs change.

IDEAL EXPERIENCE/QUALIFICATIONS*

• Skilled communication via phone and email.
• 2+ years customer service experience.
• Position is based out of Minneapolis, MN headquarters with a flexible working environment/schedule (no full-time remote work available)

*Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States.