Customer Experience Specialist — Hybrid & Growth

RLI Insurance Company; Oregon; Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Hybrid work arrangements

Employee stock ownership plan (ESOP)

Paid time off

Job summary

RLI Insurance Company in Oregon seeks a front-line operations and customer support specialist. You will respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and/or commercial lines.

Licensing in P&C is preferred and required within 3 months of hire. The role emphasizes strong communication, timely service, and accurate record-keeping while coordinating with internal teams to deliver coverage quotes and bind policies.

Qualifications

• High school diploma required; P&C license preferred but must be obtained within 3 months of employment.
• 0+ years of related experience or equivalent level of education and experience.

Responsibilities

• Provide front-line operational and customer support to administrators, agents, brokers and policyholders.
• Communicate effectively via telephone, chat or email with internal and external channels.
• Research inquiries and develop appropriate answers based on customer channel.
• Prepare quotes and bind coverage for RLI insurance products as needed.
• Keep accurate records of interactions and actions taken.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma

Job description

RLI Insurance Company in Oregon seeks a front-line operations and customer support specialist. You will respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and/or commercial lines.

Licensing in P&C is preferred and required within 3 months of hire. The role emphasizes strong communication, timely service, and accurate record-keeping while coordinating with internal teams to deliver coverage quotes and bind policies.