Customer Experience Specialist — Hybrid + Great Benefits

Vego Garden; Tomball (TX); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

401k match

PTO

Health insurance

Dental insurance

Vision insurance

Life insurance

Company meals

Hybrid schedule

Job summary

Vego Garden Inc. is seeking a dedicated Customer Service Representative to deliver outstanding service to customers across phone, email, and chat. You will play a key role in understanding customer needs and updating records with care.

This on-site role in Tomball, TX, offers a hybrid schedule with one remote day per week, competitive benefits, and opportunities to grow within a fast-growing, certified Great Place to Work company.

Qualifications

• Customer service experience required.
• Experience with multi-channel support (Phone, Email, Chat) preferred.
• Strong written and verbal communication skills.

Responsibilities

• Represent Vego Garden’s customer service standards with enthusiasm.
• Identify and address customer needs to achieve high satisfaction.
• Enter and maintain accurate customer data in records.
• Assist customers with orders and refunds.
• Provide expert answers across channels (Phone, Email, Chat).
• Follow company policies and procedures.

Skills

Customer service

Multi-channel support

Digital literacy

Data entry

Communication

Team player

Attention to detail

Call center experience

Tools

Confluence

Gorgias

Job description

Vego Garden Inc. is seeking a dedicated Customer Service Representative to deliver outstanding service to customers across phone, email, and chat. You will play a key role in understanding customer needs and updating records with care.

This on-site role in Tomball, TX, offers a hybrid schedule with one remote day per week, competitive benefits, and opportunities to grow within a fast-growing, certified Great Place to Work company.