Customer Experience Specialist — Hybrid, Tech-Driven

Beckhoff Automation USA; Houston (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Health, Dental & Vision insurance

401(k) with employer match

Life & Disability insurance

Job summary

Beckhoff Automation USA is seeking a customer-centric team member who loves turning a customer's day around. You will handle inbound calls and emails, process orders, and resolve shipping mishaps while building lasting relationships with a community that loves our technology.

This role requires strong communication, ERP experience, and a proactive, collaborative mindset. You will work in a hybrid environment, be located in a regional office (Houston preferred) and travel minimally as needed.

Qualifications

• 1–2 years college or technical education; college degree desired.
• 3+ years’ administrative or customer support experience in an office environment.
• 4-year degree with 2 years of administrative or customer support.
• Proficient in Microsoft Word, Excel, and Outlook.
• Experience with Microsoft Dynamics (D365) strongly preferred.
• Ability to develop and maintain strong customer relationships.
• Strong verbal, written, and active listening communication skills.
• Ability to work independently and take initiative.
• Strong attention to detail, time management, and decision making skills.
• Ability to work in a fast paced environment with a positive attitude.
• Thrives in a highly collaborative, energetic workspace.
• Calm under pressure, analytical, and driven by a desire to help others.
• Ability to prioritize a heavy, fast-moving workload seamlessly without managerial direction.
• Highly detail-oriented with the ability to manage multiple moving parts for a busy sales team.
• A proactive self-starter who anticipates the needs of a customer and of the sales team before they ask.
• Must be located in: Houston, Savage, Chicago, Boston, or Denver

Responsibilities

• Code incoming region team emails and maintain an organized region inbox.
• Answer phone calls, respond to email communications and assist with external customer inquiries and internal inquiries in a timely and professional manner.
• Update and maintain customer accounts and data in ERP system.
• Prepare product and service performance reports by collecting and analyzing customer data.
• Serve customers by providing timely and accurate product information and maintaining effective customer relationships.
• Exceptional verbal and written communication skills with an ability to connect instantly with people.

Skills

Customer service

Verbal communication

Written communication

Active listening

Relationship building

Time management

Detail oriented

Independent work

Education

College or technical education

4-year degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics 365

Job description

Beckhoff Automation USA is seeking a customer-centric team member who loves turning a customer's day around. You will handle inbound calls and emails, process orders, and resolve shipping mishaps while building lasting relationships with a community that loves our technology.

This role requires strong communication, ERP experience, and a proactive, collaborative mindset. You will work in a hybrid environment, be located in a regional office (Houston preferred) and travel minimally as needed.