Customer Care Specialist - Hybrid & Growth Path

Luxury Bath Technologies; Salisbury (MD); Hybrid; USD 21,000 - 41,000; Full time

Job summary

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist to handle inbound calls, schedule free in-home consultations, and maintain accurate records. The role blends office work with remote days in a fast-paced home improvement environment.

We offer paid training, advancement opportunities, and a supportive team where your contributions are recognized. Join a growing company with over 25 years of industry experience and a strong commitment to customer care.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and professional phone presence.
• Ability to build rapport quickly with homeowners.
• Basic computer skills and data entry experience.
• Organized and detail-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Contact homeowners to schedule free in-home consultations
• Answer inbound calls from prospective customers
• Follow proven scripts while personalizing conversations
• Handle questions and overcome objections professionally
• Confirm and manage appointment schedules
• Accurately enter customer information into company systems
• Maintain detailed records of customer interactions
• Conduct follow-up and quality control calls
• Coordinate appointments with canvassing and sales teams
• Help create an exceptional customer experience from the first call

Skills

Communication

Customer service

Data entry

multitasking

Phone presence

Rapport building

Job description

Luxury Bath of Mid Atlantic in Ocean City, MD is seeking a Call Center Specialist to handle inbound calls, schedule free in-home consultations, and maintain accurate records. The role blends office work with remote days in a fast-paced home improvement environment.

We offer paid training, advancement opportunities, and a supportive team where your contributions are recognized. Join a growing company with over 25 years of industry experience and a strong commitment to customer care.