Hybrid Customer Experience Specialist

LBB SPECIALTIES HOLDINGS LLC; Norwalk (CT); Hybrid; USD 33,062 - 39,950; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) matching

Flexible work environment

Professional development opportunities

Inclusive culture

Job summary

LBB SPECIALTIES HOLDINGS LLC in Norwalk is seeking a Customer Experience Specialist to enhance customer satisfaction and operational efficiency. The role involves processing customer orders, providing timely updates, and collaborating with various departments.

The ideal candidate will have a Bachelor's degree (preferred) and 3+ years of related experience, demonstrating strong problem-solving skills and proficiency in Microsoft Office. A supportive work environment and competitive benefits are offered.

Qualifications

• 3+ years of related experience.
• Demonstrated expertise in problem solving and critical thinking.
• Strong understanding of computer skills, especially Microsoft Office.
• Excellent communication and organizational skills.

Responsibilities

• Process customer orders accurately and promptly.
• Provide updates on order status and address inquiries.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Problem solving

Critical thinking

Analytical skills

Customer service

Attention to detail

Education

Bachelor’s degree preferred

Tools

Microsoft Outlook

Excel

Word

PowerPoint

P21

SharePoint

Power BI

Job description

LBB SPECIALTIES HOLDINGS LLC in Norwalk is seeking a Customer Experience Specialist to enhance customer satisfaction and operational efficiency. The role involves processing customer orders, providing timely updates, and collaborating with various departments.

The ideal candidate will have a Bachelor's degree (preferred) and 3+ years of related experience, demonstrating strong problem-solving skills and proficiency in Microsoft Office. A supportive work environment and competitive benefits are offered.