Customer Experience Specialist — HVAC & Distributor Partners

Riverbend Industries Inc; Chicago (IL); On-site; USD 26,174 - 30,307; Full time

Job summary

Riverbend Industries Inc in Chicago, IL is seeking a Customer Experience Representative to support customers and the sales team through daily interactions and transactions related to sales orders. The role focuses on increasing long-term customers by delivering exceptional service, resolving issues, and supporting distributors and e-commerce partners.

You will manage B2C inbound calls, handle purchases in NetSuite/CRM, assist with back‑office duties, and travel up to 5% for local events.

Qualifications

• High School Diploma required.
• Bachelor’s Degree preferred in a related field.
• Experience with NetSuite and CRM systems.
• Familiarity with freight logistics is a plus.
• Experience in the construction industry is a plus.

Responsibilities

• Field inbound calls and emails, manage customer inquiries.
• Process purchase orders and sales orders accurately.
• Track large orders and rush requests.
• Support distributors and e-commerce partners with marketing resources.
• Maintain customer data in NetSuite and CRM.
• Assist with back‑office duties to support the sales team.

Skills

Customer service

CRM proficiency

ERP experience

Verbal & written communication

Time management

Education

High School Diploma

Bachelor’s Degree preferred

Tools

NetSuite

Paylocity

Microsoft Office

Job description

Riverbend Industries Inc in Chicago, IL is seeking a Customer Experience Representative to support customers and the sales team through daily interactions and transactions related to sales orders. The role focuses on increasing long-term customers by delivering exceptional service, resolving issues, and supporting distributors and e-commerce partners.

You will manage B2C inbound calls, handle purchases in NetSuite/CRM, assist with back‑office duties, and travel up to 5% for local events.