Customer Service Representative

OceanAire, Inc; Mount Prospect (IL); On-site; USD 44,000 - 62,000; Full time

Job summary

OceanAire, Inc is seeking a customer service professional in Mount Prospect, IL to handle inquiries, provide product information, and support Sales with referrals and client requests. The role includes processing orders, generating shipping documents, and maintaining ERP records.

Qualifications include an associate degree or higher with 2–3 years in customer service within a manufacturing/distributor setting. Proficiency in MS Office and ERP systems is expected, with HVAC experience a plus.

Qualifications

• Associated Degree or higher with 2-3 years in a customer service role.
• Experience in a commercial manufacturing and distributor environment; HVAC experience preferred but not required.
• Strong communication and organizational skills.
• Experience with graphics software such as Adobe, Corel or Publisher.
• Working knowledge of Microsoft Office: Outlook, Word and Excel.
• ERP experience in data entry and report generation; SAGE MAS 100 is a plus.

Responsibilities

• Handle customer inquiries via phone or email.
• Forward referrals to Sales or distributors for follow-up.
• Provide product information and pricing to distributors.
• Support Sales Managers by forwarding customer info and new client requests.
• Process customer orders, provide order acknowledgments, verify order status.
• Prepare freight quotes, generate shipping documents, and distribute shipping notifications.
• Support Technical Support Manager in processing warranty claims and repairs.
• Troubleshoot and resolve order and shipping issues.
• Document and update customer records on ERP system.
• General office duties - filing, answering phones, and assist at corporate events.

Skills

Customer service

Communication skills

Organizational skills

Adobe

CorelDRAW

Microsoft Publisher

MS Office (Outlook, Word, Excel)

ERP data entry

SAGE MAS100

Education

Associate degree or higher

Tools

Adobe

Corel

Publisher

Job description

Responsibilities:

• Handle customer inquiries via phone or email
• Forward referrals to Sales personnel and/or distributors for follow up
• Provide product information and pricing to distributors
• Support Sales Managers by forwarding on customer information and new client requests
• Process customer orders, provide order acknowledgements, verify order status
• Prepare freight quotes, generate shipping documents and distribute shipping notifications
• Support the Technical Support Manager in processing warranty claims and repairs
• Troubleshoot and resolve order and shipping issues
• Document and update customer records on ERP system
• General office duties - filing, answering phones and assisting at corporate events, etc.

Qualifications:

• Associated Degree or higher, with 2-3 years' experience in a customer service role
• Work experience in a commercial manufacturing and distributor environment. Experience with HVAC products is preferred, but not necessary
• Strong communication and organizational skills
• Experience with graphics software such as Adobe, Corel or Publisher
• Working knowledge of Microsoft Office; Outlook, Word and Excel
• ERP experience in data entry and report generation, experience with SAGE (MAS 100) is a plus