Customer Experience Specialist – Home Improvement

Lowe's; Bentonville (AR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe's is hiring a Customer Service Associate in Bentonville, AR. You will greet customers, help them find products, answer questions, and ensure a positive shopping experience. You may assist in multiple departments based on store needs and your skills.

The role emphasizes friendly service, efficiency, and teamwork in a dynamic retail environment. Qualified candidates bring basic computer use, familiarity with retail tech, and the ability to lift 25 lbs.

Qualifications

• 6 months of computer experience (inputting, accessing, modifying, or outputting information).
• 6 months of experience using common retail technology (smartphones, tablets).
• Reading, writing and basic arithmetic (addition/subtraction).
• Able to stand for long periods and perform duties as required.
• Minimally lift 25 lbs unassisted or with accommodation.

Responsibilities

• Welcome customers and deliver friendly, professional service.
• Assist customers in locating and handling merchandise.
• Restock shelves and replenish supplies as needed.
• Process orders and deliveries accurately for on-time arrival.
• Cross-train in other store areas to improve customer service.
• Prepare merchandise in department as needed (e.g., paint, pipe, wood).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Retail technology

Basic math

Tools

POS systems

Job description

Lowe's is hiring a Customer Service Associate in Bentonville, AR. You will greet customers, help them find products, answer questions, and ensure a positive shopping experience. You may assist in multiple departments based on store needs and your skills.

The role emphasizes friendly service, efficiency, and teamwork in a dynamic retail environment. Qualified candidates bring basic computer use, familiarity with retail tech, and the ability to lift 25 lbs.