Customer Experience Specialist — High-Volume CSR

Texas Johns; Flower Mound (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Johns is seeking a Customer Service Representative to handle inbound calls, assist customers, and support dispatch operations in Flower Mound, TX. The role emphasizes reliability, communication, and problem-solving in a fast-paced environment.

The ideal candidate will have strong MS Office skills, customer service experience, and the ability to navigate multiple systems while maintaining professionalism and accuracy.

Qualifications

• High school diploma or equivalent required.
• 1 year experience minimum in an office environment.
• Proficient with Computers, Microsoft applications, and phone systems.
• Knowledge of routing and route optimization processes.
• Friendly attitude and “listening ear”.
• Ability to quickly access information and make decisions.
• Ability to solve problems.
• Excellent written, verbal, and keyboarding skills.
• Proficient with MS Software programs (Outlook, Word).
• Accounting experience is preferred.
• Order Entry experience is preferred.

Responsibilities

• Manage a high-volume of incoming calls from customers.
• Listen and respond to customers’ needs and concerns.
• Research answers or solutions as needed.
• Navigate through multiple systems.
• Communicate with the customer in a professional manner.
• Collect payment for services.
• Filing of current and old orders.
• Report any route or work order issues to Dispatch/Supervisor.

Skills

Office experience

Routing knowledge

Listening & empathy

Decision making

Problem solving

Written/verbal/keyboarding

MS Outlook

MS Word

Accounting experience

Order entry

Education

High school diploma or equivalent

Tools

Phone systems

MS Office

Job description

Texas Johns is seeking a Customer Service Representative to handle inbound calls, assist customers, and support dispatch operations in Flower Mound, TX. The role emphasizes reliability, communication, and problem-solving in a fast-paced environment.

The ideal candidate will have strong MS Office skills, customer service experience, and the ability to navigate multiple systems while maintaining professionalism and accuracy.