Hybrid Customer Experience Specialist

Rsgroup; Fort Worth (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

RS Group is seeking a Customer Service Representative in Fort Worth, TX to deliver exceptional service, facilitate orders, and resolve issues, supporting sales and ensuring a smooth customer experience.

The role emphasizes digital advocacy, online product navigation, providing quotes from system data, and coordinating with cross-functional teams to address issues and identify growth opportunities.

Qualifications

• High school diploma or GED with 1–2 years related experience.
• Excellent customer service skills and passion for helping customers.
• Experience working cross-functionally with colleagues to get things done.
• High attention to detail.
• Highly organized and able to multitask and prioritize workloads.
• College diploma in related field.
• Industry experience in manufacturing, distribution, automation.

Responsibilities

• As a customer experience role model: champion service excellence and make work easy for customers.
• Ensure orders are captured in line with our promise and uphold quality.
• Resolve customer issues by cross-functionally addressing root causes and coordinating with other departments.

Skills

Customer service

Cross-functional collaboration

Attention to detail

Multi-tasking

Organizational skills

Education

High school diploma

College diploma

Job description

RS Group is seeking a Customer Service Representative in Fort Worth, TX to deliver exceptional service, facilitate orders, and resolve issues, supporting sales and ensuring a smooth customer experience.

The role emphasizes digital advocacy, online product navigation, providing quotes from system data, and coordinating with cross-functional teams to address issues and identify growth opportunities.