Customer Service Representative

Sila Services; Sterling (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

John Nugent & Sons in Sterling, VA is seeking a Customer Service Representative to handle inquiries, schedule service appointments, and promote the company. You’ll be the first voice customers hear and play a key role in the customer experience.

We value clear communication, reliability, and the ability to multitask across systems in a fast-paced environment. Training and growth opportunities are available as you support dispatch and management.

Qualifications

• Strong verbal communication and ability to guide conversations.
• Reliable attendance and punctuality for high call volumes.
• Ability to multitask across systems while staying accurate.
• Strong problem-solving skills and professional objection handling.
• Comfortable in a fast-paced, performance-driven environment.
• Basic computer proficiency with CRM and scheduling tools.

Responsibilities

• Respond to customer requests, resolve issues and promote the company.
• Convert incoming customer calls into booked service appointments.
• Outbound calling to schedule appointments with customers.
• Develop a proven track record in customer service.
• Participate in training to grow professionally.
• Maintain and update our customer database with accurate information.
• Maintain communication with dispatch and your manager.

Skills

Verbal communication

Attendance reliability

Multitasking

Problem solving

Fast-paced work

Computer basics

Tools

CRM software

Scheduling software

Job description

Customer Service Representative (CSR)

John Nugent & Sons – Sterling, VA

Looking for a customer service role where your work actually matters and the phones stay busy?

For more than 50 years, John Nugent & Sons has been a trusted residential service provider serving homeowners across Northern Virginia. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.

We’re looking for aCustomer Service Representativewho can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.

What You’ll Do

• Respond to customer requests, resolve issues and promote the company
• Convert incoming customer calls into booked service appointments
• Outbound calling to our customers to schedule appointments
• Develop a proven track record in customer service.
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager

What We’re Looking For

• Strong verbal communication with ability to control and guide conversations
• Reliable attendance and punctuality (critical for call volume coverage)
• Ability to multitask across systems while maintaining accuracy
• Strong problem-solving skills and ability to handle objections professionally
• Comfortable working in a fast-paced, performance-driven environment
• Basic computer proficiency (CRM systems, scheduling software, etc.)

$18 - $22 an hour