Customer Experience & Scheduling Specialist

Sila; Sterling (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

John Nugent & Sons in Sterling, VA is seeking a Customer Service Representative (CSR) to handle incoming customer calls and enhance the customer experience. You’ll be pivotal in converting calls into booked appointments and resolving issues while ensuring customer satisfaction.

The ideal candidate will exhibit strong communication skills, reliable attendance, and the ability to multitask in a fast-paced environment. The role offers opportunities for professional growth through training and development.

Qualifications

• Ability to control and guide conversations.
• Reliable attendance and punctuality.
• Multitasking across systems while maintaining accuracy.

Responsibilities

• Respond to customer requests and resolve issues.
• Convert incoming calls into booked appointments.
• Maintain communication with dispatch and your manager.

Skills

Strong verbal communication

Problem-solving skills

Basic computer proficiency

Job description

John Nugent & Sons in Sterling, VA is seeking a Customer Service Representative (CSR) to handle incoming customer calls and enhance the customer experience. You’ll be pivotal in converting calls into booked appointments and resolving issues while ensuring customer satisfaction.

The ideal candidate will exhibit strong communication skills, reliable attendance, and the ability to multitask in a fast-paced environment. The role offers opportunities for professional growth through training and development.