Customer Service Representative (CSR)

Texas Johns; Flower Mound (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Johns is seeking a Customer Service Representative to handle inbound calls, assist customers, and support dispatch operations in Flower Mound, TX. The role emphasizes reliability, communication, and problem-solving in a fast-paced environment.

The ideal candidate will have strong MS Office skills, customer service experience, and the ability to navigate multiple systems while maintaining professionalism and accuracy.

Qualifications

• High school diploma or equivalent required.
• 1 year experience minimum in an office environment.
• Proficient with Computers, Microsoft applications, and phone systems.
• Knowledge of routing and route optimization processes.
• Friendly attitude and “listening ear”.
• Ability to quickly access information and make decisions.
• Ability to solve problems.
• Excellent written, verbal, and keyboarding skills.
• Proficient with MS Software programs (Outlook, Word).
• Accounting experience is preferred.
• Order Entry experience is preferred.

Responsibilities

• Manage a high-volume of incoming calls from customers.
• Listen and respond to customers’ needs and concerns.
• Research answers or solutions as needed.
• Navigate through multiple systems.
• Communicate with the customer in a professional manner.
• Collect payment for services.
• Filing of current and old orders.
• Report any route or work order issues to Dispatch/Supervisor.

Skills

Office experience

Routing knowledge

Listening & empathy

Decision making

Problem solving

Written/verbal/keyboarding

MS Outlook

MS Word

Accounting experience

Order entry

Education

High school diploma or equivalent

Tools

Phone systems

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (CSR)

Full Time Flower Mound, TX, US

30+ days ago Requisition ID: 1266

Texas Johns is a leading provider of comprehensive construction site services in the DFW, Greater San Antonio, Houston, and Austin Metroplexes. We are committed to a foundation of operating excellence, professionalism, and financial strength. Texas Johns caters to customers across residential, commercial, industrial, and municipal markets.

At Texas Johns, we seek individuals who are dedicated to enhancing the customer experience, both internally and externally. Ideal candidates possess reliability, excellent communication skills, adaptability, and strong problem-solving capabilities.

Job Duties:

• Manage a high-volume of incoming calls from customers
• Listen and respond to customers’ needs and concerns
• Research answers or solutions as needed
• Navigate through multiple systems
• Communicate with the customer in a professional manner
• Collect payment for services
• Filing of current and old orders
• Report any route or work order issues to Dispatch/Supervisor

Requirements:

• High school diploma or equivalent
• 1 year experience minimum in an office environment
• Proficient with Computers, Microsoft applications, and phone systems
• Knowledge of routing and route optimization processes
• Friendly attitude and “listening ear”
• Ability to quickly access information and make decisions
• Ability to solve problems
• Excellent written, verbal, and keyboarding skills
• Proficient with MS Software programs (Outlook, Word)
• Accounting experience is preferred
• Order Entry experience is preferred

Texas Johns is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.