Customer Experience Specialist: Guide Car Buyers

CarMax; Springfield (IL); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Sick time

Vacation leave

Floating holiday

Job summary

CarMax, the nation’s largest retailer of used cars, seeks a Customer Specialist in Springfield. You will guide customers through sales, appraisals, test drives, and financing, documenting findings for accuracy and assisting with paperwork and repairs to ensure a smooth process.

Role emphasizes honest, transparent interactions, autonomy, and teamwork across departments while maintaining CarMax Quality Standards and EH&S guidelines.

Qualifications

• Strong communication skills and ability to represent CarMax professionally.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Capable of balancing customer needs with business goals while following processes.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document details for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate across teams.
• Adhere to EH&S requirements and maintain a clean, orderly work area.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Customer focus

Multitasking

Data entry / capture

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax, the nation’s largest retailer of used cars, seeks a Customer Specialist in Springfield. You will guide customers through sales, appraisals, test drives, and financing, documenting findings for accuracy and assisting with paperwork and repairs to ensure a smooth process.

Role emphasizes honest, transparent interactions, autonomy, and teamwork across departments while maintaining CarMax Quality Standards and EH&S guidelines.