Customer Experience Specialist — Growth & Support

Alphabe Insight Inc; San Antonio (TX); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Professional growth opportunities

Career development within a growing 조직

Structured onboarding and onboarding

Learning opportunities and skills提升

Collaborative work environment

Job summary

Strive Global is seeking a Customer Service Officer in San Antonio, TX to act as a primary contact for customers, addressing questions and resolving concerns with a professional, customer-first approach.

The role emphasizes organized, solution-oriented communication and the ability to handle multiple tasks in a fast-paced environment while maintaining accurate records and collaborating with internal teams.

Qualifications

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable working independently and as part of a team.
• Good problem-solving and decision-making skills.
• Attention to detail and accuracy.
• Ability to remain professional and composed in customer-facing situations.
• Basic computer and administrative skills.
• Willingness to learn and develop new professional skills.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information regarding company services, processes, and customer requests.
• Assist customers with questions, concerns, and general support needs.
• Identify customer needs and provide appropriate solutions or guidance.
• Maintain clear and accurate records of customer interactions.
• Follow up on customer requests when additional assistance is required.
• Coordinate with internal departments to help resolve customer issues efficiently.
• Maintain a positive and professional approach during all customer interactions.
• Support daily customer service operations and administrative tasks.
• Contribute to maintaining a consistently high level of customer satisfaction.

Skills

Communication skills

Professional attitude

Organizational skills

Time management

Independent & team work

Problem solving

Attention to detail

Learning mindset

Tools

CRM software

Job description

Strive Global is seeking a Customer Service Officer in San Antonio, TX to act as a primary contact for customers, addressing questions and resolving concerns with a professional, customer-first approach.

The role emphasizes organized, solution-oriented communication and the ability to handle multiple tasks in a fast-paced environment while maintaining accurate records and collaborating with internal teams.