Customer Care Specialist - Flexible Schedule & Growth

Platinum Coastal Group; San Antonio (TX); On-site; USD 27,552 - 34,440; Full time

Job summary

A customer service-oriented company in San Antonio, TX is seeking an Entry Level Customer Service Representative. This role is vital in ensuring customer satisfaction through effective communication and problem resolution. Responsibilities include handling inquiries, resolving complaints, and providing product information. Strong interpersonal skills and a willingness to assist customers are crucial. Candidates should possess at least a high school diploma, with prior customer service experience preferred. This full-time position offers a pay range of $20.00/hr - $25.00/hr.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills required.
• Proficiency in customer service software and tools is essential.
• Ability to multitask and prioritize effectively under pressure.
• Familiarity with CRM systems and practices is appreciated.

Responsibilities

• Handle customer inquiries in-store.
• Provide accurate information on products and services.
• Resolve customer complaints and issues promptly.
• Document customer interactions and transactions thoroughly.
• Monitor and track customer inquiries and report patterns.

Skills

problem resolution

bilingual or multilingual abilities

customer feedback management

CRM systems familiarity

sales

communication skills

time management

analytical skills

Education

High school diploma or equivalent

Bachelor's degree

Tools

customer service software

Job description

A customer service-oriented company in San Antonio, TX is seeking an Entry Level Customer Service Representative. This role is vital in ensuring customer satisfaction through effective communication and problem resolution. Responsibilities include handling inquiries, resolving complaints, and providing product information. Strong interpersonal skills and a willingness to assist customers are crucial. Candidates should possess at least a high school diploma, with prior customer service experience preferred. This full-time position offers a pay range of $20.00/hr - $25.00/hr.