Customer Service Officer

Alphabe Insight Inc; San Antonio (TX); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Professional growth opportunities

Career development within a growing 조직

Structured onboarding and onboarding

Learning opportunities and skills提升

Collaborative work environment

Job summary

Strive Global is seeking a Customer Service Officer in San Antonio, TX to act as a primary contact for customers, addressing questions and resolving concerns with a professional, customer-first approach.

The role emphasizes organized, solution-oriented communication and the ability to handle multiple tasks in a fast-paced environment while maintaining accurate records and collaborating with internal teams.

Qualifications

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable working independently and as part of a team.
• Good problem-solving and decision-making skills.
• Attention to detail and accuracy.
• Ability to remain professional and composed in customer-facing situations.
• Basic computer and administrative skills.
• Willingness to learn and develop new professional skills.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information regarding company services, processes, and customer requests.
• Assist customers with questions, concerns, and general support needs.
• Identify customer needs and provide appropriate solutions or guidance.
• Maintain clear and accurate records of customer interactions.
• Follow up on customer requests when additional assistance is required.
• Coordinate with internal departments to help resolve customer issues efficiently.
• Maintain a positive and professional approach during all customer interactions.
• Support daily customer service operations and administrative tasks.
• Contribute to maintaining a consistently high level of customer satisfaction.

Skills

Communication skills

Professional attitude

Organizational skills

Time management

Independent & team work

Problem solving

Attention to detail

Learning mindset

Tools

CRM software

Job description

At Strive Global, we believe exceptional customer experiences begin with exceptional people. We are a growth-focused company committed to building strong teams, developing talent, and creating an environment where motivated individuals can build meaningful careers.

We value professionalism, collaboration, initiative, and a customer-first mindset. As we continue to expand, we are looking for driven individuals who are ready to contribute, develop new skills, and grow with our organization.

Job Description

Strive Global is seeking a professional and customer-focused Customer Service Officer to join our team in San Antonio, TX.

In this role, you will serve as an important point of contact for customers, helping answer questions, resolve concerns, provide accurate information, and ensure every interaction reflects a high standard of service.

The ideal candidate is organized, approachable, solution-oriented, and comfortable communicating with different types of customers in a professional environment.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information regarding company services, processes, and customer requests.
• Assist customers with questions, concerns, and general support needs.
• Identify customer needs and provide appropriate solutions or guidance.
• Maintain clear and accurate records of customer interactions.
• Follow up on customer requests when additional assistance is required.
• Coordinate with internal departments to help resolve customer issues efficiently.
• Maintain a positive and professional approach during all customer interactions.
• Support daily customer service operations and administrative tasks.
• Contribute to maintaining a consistently high level of customer satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Professional and customer-focused attitude.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks and priorities effectively.
• Comfortable working independently and as part of a team.
• Good problem-solving and decision-making skills.
• Attention to detail and accuracy.
• Ability to remain professional and composed in customer-facing situations.
• Basic computer and administrative skills.
• Willingness to learn and develop new professional skills.

Additional Information

• Competitive Salary: $39,000 – $42,000 per year.
• Professional growth opportunities.
• Career development within a growing organization.
• Opportunities to strengthen customer service and communication skills.
• Supportive and collaborative work environment.
• Structured onboarding and continued learning opportunities.
• Opportunity to take on additional responsibilities as the company grows.