Customer Account Specialist — Growth & Relationships

Swift7 Consultants; College Station (TX); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Leadership development program

Career advancement opportunities

Mentorship from leaders

Ongoing professional learning

Job summary

Swift7 Consultants in College Station, TX is seeking a Customer Account Representative to support client relationships and account management activities. You will assist customers with inquiries, maintain accurate information, and collaborate with teammates to exceed account goals.

The role emphasizes strong communication, customer service excellence, and a professional demeanor while offering growth through leadership development and mentorship within a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal abilities are essential for success.
• Strong customer service and relationship-building capabilities are important.
• Solid organizational and multitasking skills are needed to manage inquiries and data.
• Positive attitude and professional demeanor are expected in a team setting.
• Ability to collaborate effectively with others to meet account management goals.

Responsibilities

• Assist customers with account-related inquiries and service requests.
• Build and maintain strong customer relationships through professional interactions.
• Provide accurate information regarding products, services, and account options.
• Support customer satisfaction and account retention initiatives.
• Monitor account activity and ensure customer information remains up to date.
• Follow up with customers regarding account needs and service experiences.
• Resolve routine account concerns and escalate complex issues when necessary.
• Identify customer needs and recommend appropriate solutions.
• Collaborate with team members to achieve account management objectives.
• Participate in training and professional development programs.

Skills

Communication

Interpersonal skills

Customer service

Organization

Teamwork

Attention to detail

Education

High school diploma or equivalent

Job description

Swift7 Consultants in College Station, TX is seeking a Customer Account Representative to support client relationships and account management activities. You will assist customers with inquiries, maintain accurate information, and collaborate with teammates to exceed account goals.

The role emphasizes strong communication, customer service excellence, and a professional demeanor while offering growth through leadership development and mentorship within a supportive team environment.