Customer Service Agent

Nexxaworks; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work环境

Hands-on mentorship and skill-building

Job summary

Nexxaworks in Birmingham, AL is seeking a Customer Service Agent to be the first line of contact for our clients. You will resolve inquiries, address complaints, and provide product or service information to ensure a positive experience.

Join a collaborative, growth-minded team where you will document interactions in the CRM, coordinate with departments, and help craft solutions that keep customers satisfied and coming back.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM software and basic computer applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to address complex customer concerns and provide timely solutions.
• Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service.

Skills

Customer service

Communication

Problem-solving

Calm under pressure

CRM proficiency

MS Office

Tools

CRM software

MS Office

Job description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm - we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. The ideal candidate will be the first point of contact for our valued customers, providing exceptional support and solutions to enhance their experience. As a Customer Service Agent, you will play a vital role in maintaining customer satisfaction by addressing inquiries, resolving complaints, and offering product or service information.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to address complex customer concerns and provide timely solutions.
• Follow up with customers to ensure their issues are fully resolved and that they are satisfied with the service.

Qualifications

Requirements

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM software and basic computer applications.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients