Customer Experience Specialist — Growth, Rewards & Impact

HomeTeam Pest Defense; San Antonio (TX); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

Company paid life & AD&D insurance

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense in San Antonio is seeking a Customer Service Representative to deliver positive experiences, answer questions, schedule services, and coordinate with technicians using Route Point software.

You will handle payments, maintain files, provide pricing information, and escalate issues when needed. Qualified applicants have at least one year of customer service experience and a high school diploma; competitive pay and a comprehensive benefits package accompany this role.

Qualifications

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy

Skills

Customer service experience

Communication skills

Telephone etiquette

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in San Antonio is seeking a Customer Service Representative to deliver positive experiences, answer questions, schedule services, and coordinate with technicians using Route Point software.

You will handle payments, maintain files, provide pricing information, and escalate issues when needed. Qualified applicants have at least one year of customer service experience and a high school diploma; competitive pay and a comprehensive benefits package accompany this role.