Customer Relations Representative - State Farm Agent Team Member

Mattmedley; Rome (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

Mattmedley is looking for a Customer Relations Representative - State Farm Agent Team Member in Rome, Georgia. This role emphasizes exceptional customer service and attention to detail, ensuring a positive experience for clients and fostering internal growth opportunities.

If you are driven, empathetic, and enjoy helping others, this position is for you. Responsibilities include managing customer inquiries, maintaining records, and coordinating with various departments to ensure client satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Matt Medley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.